Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. 

TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

Job Responsibilities:

• Answering high volume incoming calls professionally; booking, rescheduling or canceling patient appointments within the electronic health record (EHR/EMR) system.
• Transferring clinical or medical questions to the appropriate nursing or medical staff.
• Logging detailed notes for every patient interaction in the EHR system.
• Verifiying patient demographic information and insurance coverage. 

Requirements and Skills:

• 1-2 years of customer service, office or call center experience (healthcare background preferred)
• Proficiency with computers and medical software.
• Strong verbal , active listening and de-escalation skills with compassion, empathy and respect, while adhering to HIPAA and confidentiality rules.
• Medical terminology knowledge helpful.