Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. 

TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

Your Role:

• Responsible for day-to-day risk management activities, including investigating, managing, and analyzing risk management data.
• Assists with Tallahassee Memorial Healthcare’s (TMH) compliance with The Joint Commission (TJC), Agency for Healthcare Administration (AHCA), and other regulatory risk management standards.
• Assists the director-level Corporate Risk Manager (immediate supervisor) in coordinating the risk management program to meet the institution’s needs.
• Collaborates with employees to identify and implement risk reduction strategies to enhance patient safety.
• Conducts clinical/root cause analysis investigations, including assessing the need for focused reviews by departments.
• Manages the analysis and investigation of all safety/incident reports and patient complaints for risk management, quality of care, regulatory compliance, and potential exposure concerns.
• Identifies organizational risk through trend analysis of incidents, complaints, reviews, and reports.
• Develops educational programs to raise staff members’ awareness to risk exposure and risk prevention.
• Keeps abreast of appropriate regulatory requirements related to risk management.
• Provides clinical reviews of liability related claims, including medical summaries for counsel.
• Coordinates effective complaint resolutions.
• Promotes a safe environment and continuous safety improvements.
• Acts as a resource by presenting risk management issues for discussion and evaluation.
• Maintains knowledge of advanced directives and provides counsel, assisting patients in completing advanced directives.
• Participates in reporting claims, in accordance with reporting requirements, to the Florida Office of Insurance Regulation.
• Directly supervises Risk Mgmt Systems Specialist(s); evaluates performance and completes the annual performance assessment(s).

Reports To:

• Corporate Risk Manager (Job Code (JC): 016001)

Supervises:

• Risk Mgmt Systems Specialist (Job Code (JC): 246402)

Required Education:

• Bachelor’s (or equivalent) degree in Nursing

Required Experience:

• Five (5) years of acute care hospital nursing experience

Preferred Experience:

• Knowledge of privacy and confidentiality laws. 
• Knowledge of medical records management. 
• Knowledge of clinical and non-clinical loss control and claims management. 
• Effective conflict resolution skills. 
• Excellent problem-solving skills. 
• Excellent analytical skills. 
• Microsoft (MS) Office Suite (including Excel) proficiency. 
• Ability to communicate a wide variety of risk management related legal, medical, and business subjects articulately. 
• Ability to interface with a variety of professionals, including senior leaders, medical staff members, attorneys, and team members. 
• Ability to analyze and interpret data. 
• Ability to develop evidence-based recommendations. 
• Ability to manage information in a confidentially. 
• Promotes courteous and effective communication with external and external customers.

Required Certification/License/Registry:

• Licensed as a registered nurse (RN) in accordance with Florida Statutes (FS), Title XXXII (Regulation of Professions and Occupations), Chapter 464 (Nursing), Part I (Nursing Practice Act) [includes multistate compact licensure].  
• Certified Professional in Healthcare Risk Management (CPHRM) credential issued by the American Society for Health Care Risk Management (ASHRM) [and recognized by the Florida Society of Healthcare Risk Management and Patient Safety (FSHRMPS)] within eighteen (18) months post-hire.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.