Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.
TMH is the region’s healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region’s only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

Job Summary:

• Senior-level operational leader responsible for optimizing patient flow, surgical throughput, and operational efficiency across Surgical Services (multiple departments).
• Demonstrates an understanding of diversity. Demonstrates integrity, compassion, accountability, respect, and excellence (I CARE values).
• Enhances and contributes to a safe environment for all colleagues, visitors, and patients.
• Directly oversees non-clinical teams critical to surgical access and efficiency.
• Leads initiatives to improve case flow, throughput, on-time starts, and turnover efficiency.
• Acts as a primary operational contact for surgeons regarding access, throughput, and efficiency concerns.
• Focuses on process improvement, data-driven decision making, surgeon experience, and patient access.
• Develops and presents operational performance data related to throughput, utilization, efficiency, and access.
• Works in close partnership with clinical leaders, surgeons, anesthesia, and perioperative leaders.
• Performs miscellaneous duties and fulfills other responsibilities not expressly described herein.

Reports To:

• Exec Dir/Surgical Services” (job code (JC): 103001)

Supervises:

• Surgical Throughput Coords (JC: TBD), Supervisor/Surgical Support (JC: 077301), Surgical Support Technician II (JC: 070905), and Surgical Support Technician I (JC: 073705)

Required Education:

• Bachelor’s degree in healthcare administration, business administration, operations, or a related field

Preferred Education:

• Master of Business Administration (MBA), Master of Healthcare Administration (MHA), or Master of Public Health (MPH) degree or a master’s degree in a related field. 

Required Experience:

• Five (5) years of progressive healthcare or surgical services operations experience

Preferred Experience:

• Five (5) years in perioperative or surgical services operations experience.
• Experience leading teams and driving operational improvement.
• Experience with Lean, Six Sigma, and/or performance improvement methodologies. Lean and/or Six Sigma certification(s).
• Advanced proficiency in data analysis and dashboard development.
• Strong analytical, problem-solving, and communication skills.

Required Certification/License/Registry:  

• None

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.