Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. 

TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

Role Summary
Supports timely patient access to radiation oncology and oncology-related therapies by managing authorization workflows, monitoring performance within the EPIC environment, and identifying opportunities to improve access, throughput, and financial clearance across the Cancer Center.

Prior Authorization & Financial Clearance

• Manage prior authorization processes for radiation oncology treatments, imaging, and oncology-related medications.
• Coordinate with payers to obtain timely authorization and resolve denials or requests for additional clinical documentation.
• Partner with radiation oncology providers, nursing teams, and pharmacy staff to ensure accurate clinical documentation supports authorization requirements.
• Monitor authorization status to prevent treatment delays and maintain continuity of care for oncology patients.

EPIC Workflow & Performance Monitoring

• Utilize EPIC reporting tools and workqueues to track authorization performance, treatment readiness, and access timelines.
• Pull, analyze, and interpret operational reports related to authorization turnaround times, denials, and scheduling readiness.
• Maintain data accuracy within EPIC to support reliable reporting and operational oversight.

Operational Improvement & Access Management

• Identify trends, workflow gaps, and barriers impacting timely patient access to oncology services.
• Communicate performance insights and improvement opportunities to radiation oncology and broader Cancer Center teams.
• Collaborate with scheduling, clinical, and financial teams to streamline authorization workflows and improve treatment readiness.
• Support development of standardized processes and best practices for authorization and financial clearance.

Cross-Team Collaboration

• Serve as a liaison between clinical teams, pharmacy, revenue cycle, and payers to facilitate efficient access to oncology care.
• Escalate complex authorization or payer issues to appropriate operational or clinical leadership when needed.
• Contribute to Cancer Center initiatives focused on improving patient access, care coordination, and operational performance.

Professional Growth & Leadership Development

• Participate in operational improvement initiatives within the Cancer Center.
• Develop expertise in oncology access workflows and EPIC reporting capabilities.
• Serve as a resource to teammates regarding authorization processes and payer requirements.
• Build skills in operational analysis and workflow improvement to support future leadership opportunities within oncology services.

Required Education:

Required: High School Diploma or equivalent; Preferred: Associates Degree, Medical Terminology or Health Care Management

Core Skills & Qualifications

• Experience with prior authorization, financial clearance, or revenue cycle processes (oncology or specialty care preferred).
• Familiarity with EPIC workqueues, reporting tools, and operational dashboards.
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
• Ability to communicate workflow improvement opportunities clearly to clinical and operational teams.
• Strong organizational skills with the ability to manage multiple cases and deadlines in a fast-paced environment.

If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.

Please submit your application & resume TODAY!  We look forward to speaking with you.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.