Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. 

TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

The Return Repair Technician is responsible for providing exceptional customer service to user departments and vendors. He/she ensures accurate processing of equipment returns related to crediting, replacement and/or repairs. He/she is responsible for the efficient handling of equipment rentals. He/she maintains the necessary data records associated with the above responsibilities. He/she also provides support and feedback to the Directors in keeping with the mission and values of Tallahassee Memorial HealthCare.

• Maintains appropriate records on each return or repair that is processed through the Lawson Procurement System.
• Provides timely information to the Director, Contracting & Purchasing about needed changes to the Database for rental beds (for example, product re-order numbers, conversion factors or UOM changes).
• Records and submits productivity and quality measurement data when requested by the Director, Contracting & Purchasing

• Maintains confidentiality and preserves the dignity of customers and colleagues.
• Respects the rights and property of others.
• Deals honestly and factually with others.
• Challenges unethical behavior.
• Shows common courtesy and respect in all situations.
• Processes returns for credits, replacements, or repairs. 
• Follows written procedures for processing returns in the Lawson Procurement System.
• Advises buyers of restocking fees and obtains appropriate approvals where necessary.
• Expedites overnight shipments for loaner equipment related to equipment sent out for repairs.
• Searches for and suggests ways to work more efficiently and effectively while meeting customer/colleague expectations.
• Uses only the resources needed and completes assignments in the most cost effective manner.
• Organizes work activities to use time productively.
• Actively tries to identify, fulfill, and exceed customer expectations.
  • Consistently puts customers first.
• Looks for input from customers/colleagues and suggests ways to improve services.
• Responds promptly to requests or opportunities to assist customer
• Documents the rental of specialty beds in the Lawson Procurement System.
• Works with the AP clerks to correctly resolve invoice matching problems in order to facilitate timely and correct payment of invoices.
• Charges the patients for the rental of Specialty Beds in the TMH patient charging system.
• Completes own work as quickly and efficiently as possible and readily looks to help others.
• Plans work and coordinates with others to achieve common goals and objectives.
• Is easily approachable by others and responds pleasantly (verbally and nonverbally).
• Takes responsibility/ownership for own actions.
• Establishes good business relationships with all vendors by always dealing with them fairly, respectfully and evenhandedly.
• Establishes good business relationships with customers, including clinicians, administrators and co-workers.
• Acts as a good-will ambassador for the Materials Management Department and Tallahassee Memorial Regional Medical Center.

Required Education:

High school diploma (or equivalent)

Required Experience:

Hospital supply or materials management experience is preferred, but not required.

Required Certification/License/Registry:

None

If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.

Please submit your application & resume TODAY!  We look forward to speaking with you.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.