As the first point of contact with patients, candidates must have excellent customer service skills and the ability to multitask in a fast-paced environment.  This role is responsible for answering, documenting, and routing calls efficiently to over 70 provider teams. Agents must process high call volumes – over 1,500 calls per day – while ensuring accurate information and a positive patient experience.

Reports:

Patient Services Manager

Supervises:

None

Required Education:

Required: High School Diploma or equivalent; Preferred: Associates Degree, Medical Terminology or Health Care Management

Required Experience:

Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.

Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.

Required Certification/License/Registry:

None

Required Education:

Required: High School Diploma or equivalent; Preferred: Associates Degree, Medical Terminology or Health Care Management

Required Experience:

Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.

Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.

Required Certification/License/Registry:

None

Required Education:

Required: High School Diploma or equivalent; Preferred: Associates Degree, Medical Terminology or Health Care Management

Required Experience:

Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.

Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.

Required Certification/License/Registry:

None

If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.

Please submit your application & resume TODAY!  We look forward to speaking with you.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.