Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 21-county region in North Florida and South Georgia. We are a career destination with nearly 6,000 colleagues who reflect the diversity of our community.

TMH is the region’s healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region’s only:

• Level II Trauma Center
• Joint Commission Comprehensive Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle

Our system also includes a psychiatric hospital, multiple specialty care centers, four residency programs and nearly 40 affiliated physician practices.

Leads enterprise-wide continuous/performance improvement projects aligned with Tallahassee Memorial Healthcare’s (TMH) strategic plan. Delivers business results that improve patient quality, safety outcomes, and colleague engagement; reduce waste, defects, costs, and operational variation; transform end-to-end processes; and improve revenue. Quantifies and conceptualizes complex problems; develops analytical “road maps” to address them. Drives a continuous improvement culture of patient focus, data-driven decision-making, process ownership, and operational metrics. Works with leaders and stakeholders to identify opportunities for improvement that maximize strategic and financial value; coaches (as needed). Technical expert in Lean (“plan-do-study-act” (PDSA)), Six Sigma ("define, measure, analyze, improve, and control" (DMAIC)) tools, methods, and concepts. Primary resource for continuous/performance improvement initiatives; operates as an internal consultant. Mentors and coaches the Lean Services team and project teams (as needed). Develops targeted Lean Six Sigma training materials for use throughout the organization. Analyzes and measures the effectiveness of existing business processes; develops sustainable, repeatable, and quantifiable improvements. Analyzes data to initiate, develop, and recommend business practices and procedures focusing on enhancing safety, increasing productivity, and reducing costs. Researches best business practices within and outside the organization to establish benchmarks.

Reports:

Dir/Organizational Improvement (JC: 220301)

Supervises:

None

Required Education:

Bachelor's degree in a healthcare, performance improvement, or related field

Required Experience:

Five (5) years of relevant job-related experience

Required Certification/License/Registry:

• Lean Six Sigma Black Belt Certification
• Behavioral Criteria: PREFERRED QUALIFICATIONS. Proficient in Minitab, Visio, and Microsoft (MS) Office, including Excel, Word, PowerPoint. Ability to work independently with minimal guidance. Self-starter.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.