Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 21-county region in North Florida and South Georgia. We are a career destination with nearly 6,000 colleagues who reflect the diversity of our community.

TMH is the region’s healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region’s only:

• Level II Trauma Center
• Joint Commission Comprehensive Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle

Our system also includes a psychiatric hospital, multiple specialty care centers, four residency programs and nearly 40 affiliated physician practices.

Your Role:

• Responsible for maintaining and supporting the “Safety Zone Portal,” which is used for submitting safety incident reports, patient complaints, and other report templates maintained therein.
• Analyzes trend data; assists in identifying risk reduction improvements.
• Takes in complaints and documents the same in the portal.
• Investigates and responds to complaints.
• Responsible for maintaining system sign-on ability, enhancements, and updates.
• Assists with regulatory visits and surveys.
• Facilitates risk management education programs.

Reports:

• Corporate Risk Manager

Supervises:

• None

Required Education:

• High school diploma (or equivalent) 

Required Experience:

• Two (2) years of experience trending and analyzing data

PREFERRED QUALIFICATIONS:

• Bachelor's degree in a related field.
• Riskmanagement certification.
• Experience in a technical field (e.g.,
  informationtechnology (IT)).
• Experience in a healthcare-related field.
• Experiencetracking and trending data.
• Experience listening to and handling complaints.
• Knowledge of privacy and confidentiality laws.
• Knowledge of medicalrecords.
• Proficiency in Microsoft (MS) Office Suite (including Excel).
• Excellent listening skills.
• Good communication skills.
• Good interpersonalskills.
• Good organizational skills.
• Good decision-making skills.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.