Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 21-county region in North Florida and South Georgia. We are a career destination with nearly 6,000 colleagues who reflect the diversity of our community.

TMH is the region’s healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region’s only:

• Level II Trauma Center
• Joint Commission Comprehensive Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle

Our system also includes a psychiatric hospital, multiple specialty care centers, four residency programs and nearly 40 affiliated physician practices.

Responsibiities:

• Leads Client Services colleagues and assigns tasks.
• Identifies problems/issues and implements resolutions.
• Serves as a “send-out specialist” for specimens that cannot be processed within Tallahassee Memorial HealthCare (TMH) Laboratory Services.
• Reviews and processes specimens to identify and ensure proper and expedited pediatric patient treatments.
• Responsible for investigating and tracking issues and creating Clarity reports.
• Responsible for researching and testing new procedures and technologies applicable to Laboratory Services, Core Lab excepted.
• Working directly with TMH’s Patient Financial Services, processes monthly billing, including (but not limited to) failed bill reports corrections and ensuring proper billing assignments.
• Responsible for the laboratory supply inventory (i.e., monitoring, counting, placing, and storing).
• Serves as the bridge point of contact (POC) between the Client Services and Core groups for implementing updates, updating procedures, and managing issues.
• Clarity reports are created based on issues with specimens received and/or researched, responded to, and a course correction addressed based on issues a department has or had with Laboratory Services.

Reports: Asst Director/Lab Services

Supervises: None

Required Education:

High school diploma (or equivalent).

Required Experience:

Two (2) years of experience working in a professional environment, including serving in a leadership capacity

Preffered Experience: 

Three (3) years of experience working in a professional environment.  Experience working in a healthcare environment.  Phlebotomy experience.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.